This incumbent will be responsible for supporting dealer service quality and profitable turnover and for ensuring that customers are provided appropriate levels of repair service and satisfaction for his/her allocated dealers.

• Monitor and guide dealer service managers on effective and efficient business practices
• Monitor dealers’ service quality to customer
• Generate parts & accessories sales to dealers (Genuine parts, Genuine Accessories, Oil, Tire, Nora etc.)
• Monitor fulfillment of yearly sales and performance targets (parts, accessories, quality etc.)
• Maintain a supportive, professional and respectful business relationship with all dealer staff.
• Implement and monitor locally mandated HQ standards and processes.
• Plan CEM and 1~3 Stars performance, analysis and plan countermeasures when necessary.
• Plan dealer bonus program and conclude target agreement with dealer
• Hold regular meetings with service managers and dealer staff to counsel on best practice and receive feedback on the state of the business/market
• Report on regular visits to dealers and parse relevant issues in a weekly or monthly reporting plan.

• Bachelor’s degree in Mechanical Engineering / Industrial Engineering / Business Administration preferred
• Min. 5 years in Automotive and Aftersales Industry required
• Fluent English required
• Expert-level knowledge of aftersales business operation required
• Strong interpersonal, analytical, organization, and problem-solving skills required
• Proficiency in MS Office applications required

Application: Please send English CV via career@vwgk.co.kr by September 30th, 2022

* Volkswagen Group Korea strictly follows the Fair Hiring Procedure Act to enhance and maintain the fairness of the hiring process.

– Please refrain from including any personal information such as appearance, (i.e. height, weight), place of origin, marital status, property, education, job and
property information of candidate’s immediate family and siblings
– Strictly limit the activities such as solicitation, pressure and coercion that may affect fairness in the hiring process
– During the interview arrangement, Audi Volkswagen Korea may request consent to personal information processing